ShirtShifters Replacement & Refund Policy

We want you to love your ShirtShifters purchase. If something’s not right, we’re here to help. Please review the policy below before submitting a claim.

1. No Returns Accepted

Due to the custom nature of our products, we do not accept returns. Instead, we offer a refund or replacement depending on the issue.

2. When Are You Eligible for a Refund or Replacement?

You may request a refund or replacement if:

Color Variations

Color differences between the mockup and the actual product are inevitable due to variations in display screens, printing equipment, production settings, and individual perception of color.

ShirtShifters is committed to optimizing production settings to ensure the closest possible match between the mockup and the final product. However, minor color variations that do not significantly affect the overall appearance of the product are not eligible for refund or replacement.

Size Tolerances

Size discrepancies between product descriptions and the actual item may occur due to inherent manufacturing tolerances.

The following deviations are considered acceptable and are not eligible for refund due to sizing issues:

For products with a maximum dimension not exceeding 10 cm: ± 2 mm
For products with a maximum dimension exceeding 10 cm: ± 5 mm
For fabric-based products (including apparel): acceptable tolerance is within 3 cm

Eligible Issues

You may be eligible for a refund or replacement if:

You received the wrong product or design.
The item received is damaged, defective, misprinted, or broken.

Not Eligible for Refund or Replacement

Unfortunately, we do not offer refunds or replacements for:

Personal dissatisfaction with the design concept.
Color and size differences that fall within the acceptable tolerances listed above.
Requests made more than 7 days after delivery.
Orders with incorrect or missing shipping information provided by the customer.

Address Issues Leading to Return

Refunds and replacements are not available for orders returned due to:

Incorrect or incomplete address, including Insufficient Address or Addressee Unknown.
Correct address, but no one available to receive the package, such as Vacant status.
Delivery to a PO Box that is expired, inactive, or full.
Addresses that are difficult to access, including No Access to Delivery Location, such as gated communities requiring access codes, restricted areas, or locations with aggressive animals.

We truly appreciate your understanding and remain committed to continuously improving our products and services to provide the best shopping experience possible.

3. Proof Required

To process a refund or replacement, please provide the following within 7 days of receiving the item:

High-quality photos or a short video clearly showing the issue.
A photo of the shipping label on the outer packaging for verification.

For claims related to shipping issues, such as lost packages, in certain cases we may request that you create a Service Request with USPS to assist in the investigation process.

You can follow this guide on how to create a Service Request:

https://drive.google.com/file/d/1kZaPp2c0F7nxSkaLKnF9PAOOO1HBoabV/view

Requests without valid proof, or those submitted with blurry or low-quality images, will not be eligible for compensation.

Please submit your claim through our Support Ticket Box and include your order number along with all supporting photos or videos.